Job Description

JOB TITLE : Assistant General Manager

REPORTS TO: General Manager

Job Purpose:

The Assistant General Manager is responsible for working closely with the General Manager to support the long-term strategic vision for the Store, as well as the day-to-day business operations, including coaching and management of the sales teams, driving sales target achievement, delivering top client experience and achieving people and operational excellence through adherence to Company policy and procedure.

Tasks & Responsibilities:

Business Leadership

• As a key member of the Store Leadership team, the AGM is responsible for achieving annual Store sales goals across product categories, including Mens, Womens, MTM, LGDS & Shoes
• In partnership with the GM, measure and monitor Store performance and key KPI’s daily, weekly and monthly, drive sales achievement vs budget
• Coach, develop, and lead sales associates in selling behaviors and sales generation
• Provide and inspire outstanding service to our clients; coach and develop the team to model exceptional client experience
• Support the monitoring of Store budget, partner with the GM to ensure revenue and profitability targets are achieved
• Model leadership behaviors and support the global TOM FORD vision of excellence in Operations

Client Experience & Development

• Elevate client experience and drive clienteling actions; be active on the sales floor, ensure that the highest level of customer service is provided; model client-first behaviors to set an example for the sales team
• Support company CRM and Marketing initiatives by executing action plans as well as client outreach, consignment, and appointment setting

Product & Stock Management:

• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines; maintain sales floor to a high standard in line with Brand guidelines
• Partner with GM and Buying team to drive sell-thru and coordinate product needs
• Facilitate transfers to support optimal sell-thru and support zone success
• Minimize stock damages thru strong stock management and ensuring excellence in BOH
• Coordinate and participate in department inventories

Store Operations & Process Management:

• Monitor Company policies and compliance matters
• Follow the Company operational guidelines and polices at all times; ensure the safety of the Store and its Employees is a priority at all times
• Open and close the Store as needed
• Work with the GM to ensure optimal staffing across all departments by effectively managing schedules to maintain appropriate coverage

People & Talent Development

• Work with the General Manager to develop strong market talent pipelines to recruit top talents
• Support the Store Performance Management process - work with the General Manager to correct underperformance as needed
• Create a safe and inclusive workplace for employees and clients
• Participate in store meetings to convey other necessary information to management staff and associates
• Support a high energy and a positive work environment

Skills, Competencies & Requirements

• 5-7 years of retail experience required; preferably in a luxury environment
• Strong entrepreneurial spirit, initiative, and commercial ability
• Deep knowledge of the luxury industry with a high level of fashion sensitivity
• Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization, and follow-through skills
• Capacity to motivate, train and develop a sales and operations team
• Ability to create high energy and a positive work environment.
• Successfully work and manage time in a dynamic and fast paced environment
• Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed

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