Job Description

Job Description

Job Description

Calling All Aspiring IT Specialists!

Are you good at what you do—but want to be great ? Do you crave hands-on experience across multiple areas of IT infrastructure, not just working in a silo? Are you ready to build a dynamic and rewarding career, not just a job?

If you're looking to grow in a fast-paced, elite IT team— NeoLore is the place for you.

This is an in-office position
Bilingual (English & French) Required

Become an IT Gladiator

We’re not just building technicians—we’re building IT Gladiators . If you’re lightly experienced but hungry to learn, we’ll help you become one of the best in the business.

(Sorry programmers—this role is focused on IT infrastructure and support, not software development.)

What You’ll Do (Your Impact):

• Deliver top-tier technical support with outstanding customer service
• Take ownership of issues—resolve them or escalate with confidence
• Communicate consistently with clients from start to finish
• Represent NeoLore's commitment to excellence in everything you do

Who We’re Looking For:

• 1–3 years of IT support experience
• Bilingual (English & French) Required
• Completed relevant certification (College Diploma, MCP, CompTIA A+/Network+, etc.)
• Excellent communication and customer service skills
• Proficiency with:
  • Windows 10+, Microsoft Office 2013+
  • Microsoft 365 administration
  • Windows Server environments
• Ability to obtain Government of Canada Secret Clearance

Technical Must-Haves:

• Troubleshooting of Windows OS and Office Suite
• Basic Active Directory tasks (adds/moves/changes)
• Familiarity with firewalls (Meraki, Cisco ASA, SonicWALL, Sophos)
• OS imaging and deployment
• Network connectivity troubleshooting
• Installation and support of PCs, printers, switches, NAS
• Email client troubleshooting
• Remote monitoring, antivirus, and anti-malware tools
• Backup software installation and verification
• Microsoft 365 user setup and support
• SOP creation for internal and client use

Why Join NeoLore?

• We’re a technically driven, growth-focused company
• You’ll be part of a tight-knit, elite IT team
• We believe in continuous training and advancement
• Over 1,150+ Standard Operating Procedures to guide your growth
• Micro-bonuses, team events , and a culture that works hard & plays hard
• Pension, Medical benefits and competitive salary
• You’ll never be “just a number” here—your voice and growth matter

Inclusion & Diversity

NeoLore celebrates and supports a diverse, inclusive workplace. We welcome all applicants and are committed to providing accommodations throughout the application and interview process if needed. Let us know how we can support you.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

NeoLore delivers proactive, reliable IT support designed to keep businesses running smoothly and securely. We combine cutting-edge monitoring tools with personalized service from highly skilled technicians to provide seamless technology integration and true peace of mind. By following industry-leading IT best practices, we implement cost-effective, efficient solutions tailored to each client’s needs—helping them stay focused on what they do best.

Company Description

NeoLore delivers proactive, reliable IT support designed to keep businesses running smoothly and securely. We combine cutting-edge monitoring tools with personalized service from highly skilled technicians to provide seamless technology integration and true peace of mind. By following industry-leading IT best practices, we implement cost-effective, efficient solutions tailored to each client’s needs—helping them stay focused on what they do best.

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