Job Description

Our employer is a Toronto-based Zoho Advanced Partner with outstanding achievements in delivering high-quality services to clients using Zoho technologies.

They are looking for an experienced Business Analyst and Project Manager (2 in 1) to join their team.

The company focuses on Zoho implementation, solution design, Zoho integrations with 3rd party tools, and migration to Zoho.

• Full-time, in-office position (Vaughan)
• Reporting to the CTO (company size: 10 people)
• The role might involve occasional travel to customers and industry events
• Applicants must be legally eligible to work in Canada
• Compensation Range: 75-100k CAD + performance bonus
• Vacation days: 10 days
• Benefits: no
• Probation period: 3 months

The candidate must have the experience to cover the following aspects:

Business Analysis

• Understand and analyze customer's business model and processes
• Gather customer's requirements
• Develop Zoho solution design with the Zoho experts’ team
• Collaborate on tech pre-sale with our Sales team, including running custom system demos and managing proposal development

Project Delivery

• Develop project scope, plan, and tasks backlog
• Manage project tasks and timelines
• Lead developers and system configurators
• Create documentation
• Test delivered solutions
• Develop training materials and conduct customer training sessions
• Configure and customize Zoho system – basic functions

Requirements

• IT/software engineering education - preferred
• Decent experience in business analysis - must
• Experience in project management and DEV team management - must
• Experience in business software implementation and configuration - must
• Proven experience of working with customers and conducting meetings and workshops - must
• Excellent communication and verbal skills in English - must
• Proven experience in business processes mapping and design
• Good understanding of data modeling including ERD and other design tools
• Familiarity with software configuration tools and software development methodology
• Familiarity with software design and integration patterns

Additional requirements:

• Ability and willingness to work in a small and a very dynamic and flexible team
• Strong self-education capabilities
• Ability to run multiple projects and activities simultaneously
• Proactive approach and "can do" attitude
• Solid personal time management and prioritization skills
• Ability to work in a multi cultural environment and strong collaboration skills

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