Job Description

Clinical Coordinator (Bilingual)

Interested in joining a growing, people-first team that does great things for Canadian organizations and the individuals connected with them? Arcora is looking for a compassionate, bilingual superstar to round out our talented team.

Language

Bilingual (English and French)

Salary

$48,000 - $55,000

Location

Canada (remote— confidential home office space required )

Position & Schedule

• Full-time
• Monday to Friday (rotating shifts, including some evenings)
• Occasional statutory holiday coverage required

A bit about us

We’re Arcora—a team of passionate humans on a mission to make work (and life) better for people across Canada. We offer top-tier employee support programs that boost mental health, fuel personal growth and strengthen businesses.

We partner with insurers, advisors and employers to create meaningful change—and we do it with heart and a diehard commitment to service. Around here, we’re big on values, bold ideas and real results. If you’re pumped by the thought of a fast-moving, people-first workplace where you can see the difference your work makes in real time, then you might have just found your people.

The role

As a Clinical Coordinator, you’ll work with a team of colleagues from across Canada to support Arcora clients seeking counselling and other specialized supports offered through our programs (legal information, financial guidance, human resources guidance, childcare navigation support, eldercare guidance and nutritional guidance).

What you’ll be doing

• Client intake (by phone and online): Listen to clients and review online submissions attentively, always leading with empathy and compassion. Assess each client’s needs based on the details provided (including conducting risk assessments, as required) and focus on matching them with the most suitable professional from our extensive, nationwide network.
• File management: Perform ongoing management of client files (i.e. review, follow-up, closure) in accordance with Arcora’s processes and confidentiality requirements, as well as privacy legislation.
• Correspondence: Regularly communicate with clients, service providers and Arcora Network professionals by phone and email, in both English and French.

What success looks like

• You quickly and easily build a therapeutic rapport with clients, ensuring every interaction is warm, compassionate and professional
• You remain steady and calm during stressful situations
• You’re incredibly organized and have strong attention to detail
• You expertly manage confidential information, while closely following Arcora’s intake processes and organizational policies
• You excel at independent work, while remaining accountable to clients and the organization
• You’re a team player and collaborative problem solver

What you bring

• A bachelor’s degree or certificate in psychology, social work or a health/education-related discipline
• Fluency in English and French, both verbal and written, with the ability to work effectively in both languages
• Proficiency with Microsoft 365 and database technology, and the technical proficiency to quickly learn and adapt to new systems
• Outstanding interpersonal skills—you can easily build and maintain strong relationships
• Flexibility and the readiness to adapt within a changing, fast-paced environment
• Ability to work quickly and efficiently to maintain Arcora’s quality assurance standards

Ready to grow with us?

Arcora is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please send your resume in both English and French to:

Kathleen Farewell

Director, Client Service Excellence ( humanresources@arcora.ca )

Subject line: Clinical Coordinator

Job Tags

Similar Jobs