Job Description

社名
社名非公開

職種
プロジェクトマネージャー、ディレクター

業務内容
Lead customer service excellence and drive operational improvements in a dynamic, collaborative environment.■About the companyOur client is a leading global fast-moving consumer goods (FMCG) company with a strong presence in the Japanese market. They are known for their commitment to customer satisfaction and continuous process improvement, fostering a collaborative and supportive team culture. They offer a stable and engaging work environment with opportunities for professional growth.■Role & ResponsibilitiesAs a Senior Customer Care Coordinator, you will play a critical role in ensuring high levels of customer service by managing daily order management and delivery services. You will supervise team members, collaborate with cross-functional teams, and drive process improvements to enhance efficiency and customer satisfaction. You will also contribute to team engagement activities and support various customer collaboration initiatives.■Main tasks include・Lead customer service operations, ensuring excellence in order taking, communication, delivery monitoring, and invoicing.・Supervise customer service team members in daily operations.・Execute customer service process enhancements and transformation initiatives.・Support customer collaboration initiatives with the sales team and customers.・Support sales initiatives, such as trade term projects and system enhancements.・Collaborate cross-functionally to improve supply chain processes, particularly in logistics.・Contribute to team engagement activities and discussions.・Manage the engagement of contractors and temporary staff.If you are interested in this exciting opportunity, apply now.We look forward to hearing from you.#LI-Hybrid

求められる経験
■Requirements
・Bachelor's degree
・Business-level English proficiency (TOEIC 700+ preferred)
・Experience in order-taking operations (FMCG industry preferred)
・Supervisory experience with temporary/contract staff
・Experience with SAP order management systems (preferred)
・Strong communication and interpersonal skills
・Proactive and results-oriented approach
・Ability to work effectively both independently and as part of a team
・Strong analytical and problem-solving skills
・Commitment to continuous improvement

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収550 ～ 750万円

賞与
-
雇用期間
期間の定めなし

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