Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

Customer Experience Solution Sales Manager – Japan and Korea

Role Description  

As a people manager, you are responsible for supporting the success of not only your direct reports but also the wider CX team by identifying development opportunities, enabling performance, and fostering collaboration across markets. You are expected to know the members of your extended team, share insights with peer managers, and act as a role model for SAP’s leadership principles.  

You will actively coach, empower, and develop your team of Solution Sales Executives to achieve consistent growth across the Customer Experience portfolio.  

The primary purpose of the CX Solution Sales Manager is to lead, drive, and manage the CX business within your region, ensuring attainment of ACV, pipeline, and profitability goals. You will establish strong sales discipline, drive ERP-to-CX co-sell motions, and ensure customer adoption and expansion within the SAP base. The position also serves as the primary escalation point for CX sales activities in the Market Unit.  

Expectations & Tasks  

• Participate in recruiting, performance management, 1:1 coaching, and continuous development of CX Solution Sales Executives.  

• Manage the CX sales pipeline proactively, ensuring predictable conversion and achievement of quarterly and annual targets.  

• Drive net new, upsell, and cross-sell bookings with accountability for customer renewals and adoption in partnership with Customer Success.  

• Lead forecasting discipline and participate in regular business reviews and forecast calls.  

• Collaborate closely with ERP and Industry Sales Leaders to drive CX attach into SAP’s install base and expand into new logos.  

• Partner with Marketing, Pre-Sales, and Partner teams to generate demand, increase coverage, and accelerate deal progression.  

• Monitor and assess team performance against KPIs, ensuring continuous improvement and adherence to SAP’s sales excellence standards.  

• Act as the voice of the field, providing feedback to regional leadership on CX trends, opportunities, and execution challenges.  

• Create and maintain a network of Chief Digital, Marketing, and Chief Customer Officers, positioning SAP as the trusted advisor for connected customer experiences.   

Work Experience  

• 3+ years of first-line management of enterprise SaaS sales executives.  

• 5+ years of successful enterprise software sales experience, ideally in CRM, CX, Martech, or eCommerce domains.  

• Proven track record of exceeding quotas and managing complex, multi-stakeholder sales cycles.  

• Subject-matter expertise in lead-to-cash, order-to-cash, and service-to-resolution business processes.  

• Experience working with partners, digital agencies, and system integrators within the CX ecosystem.  

• Demonstrated success in building and growing customer and market share profitably.  

 

Education and Qualifications / Skills and Competencies  

• Bachelor’s degree in Business, Technology, or a related field.  

•   Strong skills in forecasting, deal inspection, and pipeline management.  

•   Excellent written and verbal communication; executive presence and ability to influence at C-suite level.  

• Proficient in PowerPoint and Excel; able to create clear, data-driven reports and presentations.  

• Collaborative, coachable, and able to operate effectively in a matrixed, virtual organization.  

• Resilient under pressure, with the ability to manage complexity and ambiguity in long sales cycles.  

• Deep understanding of CX solutions and value articulation to customer business outcomes.  

 

#SAPCXCareers  

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

 

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437160 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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