Job Description

Roles and Responsibilities:

• Conduct workshops and interviews with Japanese- speaking business users to document requirements and pain points
• Analyze and document business processes and workflows for Life insurance products
• Translate business requirements into functional specifications for web, backend, Salesforce, and COTS systems
• Work closely with designers, architects, and developers to ensure solutions meet business needs
• Demonstrate the product, obtain business feedback, and optimize it
• Participate in user acceptance testing and validation of solutions
• Understand the capabilities, features, and limitations of the supported products thoroughly to facilitate process automation and standardization
• Ensure alignment of IT deliverables with regulatory and compliance needs of Japanese insurance market
• Manage requirements traceability throughout the project lifecycle
• Support change management, training material creation, and delivery in Japanese and English
  

Requirements

【Must】:

• Working experience in Life Insurance domain
• Understanding the overall workflow of insurance operations(sales, contracting, and claims)
• JLPT N2 or above certified. Fluent in reading, writing, and conversing in Japanese with native speakers
• Ability to effectively coordinate with Product owner and manage product backlog, Customer SMEs from Business & IT, Onsite and Offshore teams.

【Nice-to-have】:

• Exposure on Agile methodology, DevOps, Security vulnerability management
• Experience in customer management, policy admin, claims, and/or operations within insurance IT
• Exposure to batch processing, integrations, or complex legacy modernization programs
• Excellent stakeholder management and facilitation skills (multicultural, distributed teams)
• Actively involved in Application transition and stabilization phases
  

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