Job Description

Director of Clinical Operations

Location: Toronto, ON

Clinic: Pollin Fertility

Contract Term: Full-time, permanent

About Pollin Fertility

Pollin Fertility is a modern, patient-centered fertility clinic committed to providing safe, high-quality, and inclusive reproductive care . We are seeking an Director of Clinical Operations to provide leadership during maternity leave. This role requires on-site presence at our Toronto clinic . As our organization grows, there is a strong likelihood of long-term opportunities for the successful candidate.

About the Role

The Interim Director of Clinical Operations is responsible for overseeing the day-to-day delivery of fertility care with a strong emphasis on safety, quality, and the patient experience . This role ensures the smooth, compliant, and efficient operation of all clinical programs, including IVF, IUI, Low Intervention, and cycle monitoring. Reporting to the Medical Director and VP of Operations, the Interim Director will work closely with physicians, nurses, the IVF laboratory, the finance team, facilities services, vendors, and the patient services team to ensure every patient receives compassionate, consistent, and high-quality care throughout their journey.

Key Responsibilities

• Clinical Program Oversight :
• Lead daily operations of IVF, IUI, LI, and cycle monitoring programs, ensuring adherence to protocols, evidence-based practices, and the highest standards of patient safety and care.
• Clinical Team Management :
• Supervise, mentor, and support nurses, clinical staff, and administrative staff; oversee scheduling and coverage; foster a collaborative, accountable, and compassionate environment. Build and develop a high-performing clinical team that is engaged, resilient, and patient-focused.
• Patient Care Coordination :
• Partner with patient services to ensure patients feel supported, informed, and cared for at every stage of treatment. Provide direct clinical communication to address concerns and maintain trust.
• Quality & Compliance :
• Safeguard compliance with regulatory standards in reproductive medicine, prepare for inspections, and continuously uphold best practices in patient safety and infection control.
• SOP Development :
• Lead the creation, review, and implementation of new standard operating procedures (SOPs) to support clinic growth, regulatory compliance, and consistency in patient care.
• Collaboration :
• Work with the Medical Director, IVF Lab Director, Nurse Manager, Finance team, facilities services, and interdisciplinary departments to align operations with clinical goals and ensure patients receive seamless, integrated care.
• Resource & Budget Management :
• Manage clinical budgets, staffing resources, and operational expenses in close partnership with the Finance team to ensure sustainability and efficiency.
• Facilities Oversight :
• Provide leadership for facilities management, including coordination with service providers, oversight of the clinic’s alarm and security systems , and ensuring the environment is safe, compliant, and operationally sound. Must be willing to respond to facilities-related incidents that may occur outside of regular working hours .
• Vendor Relations :
• Serve as the primary point of contact for key vendors , managing relationships, contracts, and service delivery to ensure smooth operations and reliable support for clinical and facility needs.
• Satellite & Clinic Expansion :
• Play a lead role in establishing new satellite locations and clinics, ensuring operational readiness, adherence to standards, and a consistent patient experience across all sites. This may require travel within Ontario. 
• Continuous Improvement :
• Identify and implement process improvements, new technologies, and best practices in reproductive care that enhance both outcomes and patient experiences.
• Contribute to EMR Development :
• Collaborate with internal teams to advance our in-house electronic medical record (EMR), ensuring it reflects clinical workflows, improves efficiency, and supports outstanding patient care.

Qualifications

• Current registration in good standing with the College of Nurses of Ontario (CNO) – required .
• Minimum 5 years of experience in reproductive health/fertility nursing, with at least 2 years in a leadership or supervisory role.
• Strong knowledge of ART procedures, fertility protocols, and patient care pathways.
• Proven experience in team management and scheduling in a fast-paced healthcare setting.
• WHMIS and BCLS certification – required .
• Demonstrated knowledge of compliance, patient safety, and infection control.
• Exceptional organizational, interpersonal, and communication skills.
• Proficiency with EMRs, Google Workspace, and digital platforms.
• Commitment to delivering safe, patient-centered, inclusive and compassionate care.

Skills & Attributes

• Professional, compassionate, and patient-focused demeanor.
• Ability to manage multiple priorities and work independently.
• Strong leadership, mentorship, and collaboration skills.
• Highly effective communication, documentation, and organizational abilities.
• Willingness to respond to urgent operational or facilities issues outside of normal working hours.

Working Conditions

• This role is fully on-site at our Toronto clinic.
• Clinic operates 7 days per week, 7 AM – 3 PM.
• Weekend and holiday work may be required.
• Must be available to respond to after-hours facilities or security incidents as needed.

Why Join Pollin Fertility?

At Pollin Fertility, we believe every patient deserves care that is safe, compassionate, and of the highest quality. We are equally committed to creating a supportive, inclusive, and growth-focused workplace for our team members.

This role offers the chance to step into a senior leadership position while also contributing to the development of our innovative in-house electronic medical record (EMR) — a unique opportunity to help shape technology that directly improves patient experience and clinical outcomes. You will also collaborate closely with our Finance and Facilities teams , lead the development of new SOPs, manage relationships with key vendors , and help establish new satellites and clinics as we expand across Ontario.

Compensation & Benefits

• Salary: Commensurate with experience
• Benefits Package: Competitive and includes extended health benefits

Equity & Accessibility

Pollin Fertility is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We value and celebrate the diversity of our team and the patients we serve, and are dedicated to building a workforce that reflects the communities and families we support.

Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email hr@pollinfertility.com. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.

Application Process

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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