Field Service Engineer - (REMOTE) Job at Complete Genomics, Toronto, ON

VU1SL2laSC9oK1U2YlNUVXZIOWd1Y3VSZ0E9PQ==
  • Complete Genomics
  • Toronto, ON

Job Description

Are you passionate about advancing genomic innovation and enabling affordable healthcare solutions for all?

Do you thrive in a fast-paced, collaborative environment where customer success and technical excellence go together?

As the Field Service Engineer , you will provide onsite and remote service and support to customers across Canada. You will ensure NGS instruments and automation systems are installed, maintained, and repaired with precision, while building strong customer relationships and contributing to technical excellence across the organization.

WHAT YOU WILL BE DOING

  • Troubleshoot, repair, and perform preventive maintenance on NGS (Next Generation Sequencing) instruments and automation machines (liquid handlers).
  • Install and/or remove instruments at customer sites according to documented procedures.
  • Build and enhance customer relationships by providing exceptional service.
  • Document service activities in CRM to track resources and metrics.
  • Manage and forecast spare part inventory.
  • Provide feedback to managers, R&D, FSE, and product management for continuous improvement.
  • Train new members on service activities when needed.
  • Follow all safety policies and procedures.
  • Perform other duties as assigned.

ABOUT YOU

  • Passion for genomics, biotechnology, and customer success.
  • Strong interpersonal and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Motivated to work independently while also collaborating with a team.
  • Effective time management and ability to handle multiple priorities.
  • Flexible and willing to travel when customers need support.

WHERE YOU WILL WORK

  • Territory: Canada, primarily Greater Toronto Area.
  • Travel: 50%+ within assigned region; occasional international travel (China, U.S., other Americas countries) for training or customer support.

WHAT YOU WILL BRING US

  • Technical expertise in installing and maintaining complex life science equipment, ideally next generation sequencers and/or automation.
  • Strong hands-on skills in optical, motion, and fluidic systems.
  • Ability to troubleshoot complex workflows and systems.
  • Experience working with diverse stakeholders across sales, service, and product development.
  • CRM and Microsoft Office proficiency.

WHAT YOUR EDUCATION LOOKS LIKE

  • Bachelor’s degree in engineering/science with 3+ years of experience; OR
  • Technical diploma in Biomedical or Electronics Engineering Technology with 5+ years of experience.
  • Prior field service and customer support experience highly preferred.

HOW WE WILL REWARD YOU

The base salary range for this position is CAD $80,000–125,000 per year.

This position is eligible for an annual performance-based bonus to recognize your contributions.

Additional rewards include:

  • Annual gym membership allowance
  • Comprehensive benefits package (through Green Shield) including:
  • Medical, Dental, and Vision Coverage
  • Paramedical Coverage
  • Long-term Disability Insurance
  • Travel Coverage
  • Complete Genomics contributes to the cost of coverage for eligible employees and dependents.

OUR COMMITMENT

Complete Genomics provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.

Job Tags

Long term contract, Work at office, Remote work, Flexible hours,

Similar Jobs

Honda Dev. and Mfg. of Am.,LLC

Manufacturing Process Engineer Job at Honda Dev. and Mfg. of Am.,LLC

 ...to Bring the Future! Job Purpose: Serve as a Process Engineer responsible for assembly process development and determining the...  ..., and Skills: ~ Bachelors Degree in Engineering (e.g., Industrial, Manufacturing, Mechanical, or similar); or 6 years relevant experience... 

National Grid

Sr Supv Operations Job at National Grid

Sr Supervisor Operations - National Grid, Lowell, MANational Grid is hiring a Senior Supervisor for our LNG department in Lowell, MA. Every day we deliver safe and secure energy to homes, communities, and businesses. We connect people to the energy they need for the lives... 

Destination Knot

Virtual Personal Travel Assistant | Fully Remote Job at Destination Knot

 ...Job Title: Virtual Personal Travel Assistant Company: Destination Knot Employment Type: Remote About Us: Destination Knot is a full...  ...communication and customer service skills Comfortable with email, online tools, and cloud-based platforms Ability to work... 

Warren Region - Modern Woodmen of America

Managing Partner with Sports Background (Orland Park) Job at Warren Region - Modern Woodmen of America

Benefits: 401(k)401(k) matching Company parties Dental insurance Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance The Warren Region of Modern Woodmen is actively seeking a Managing Partner ...

Red Fox Run Logistics Inc

Delivery Driver Job at Red Fox Run Logistics Inc

Hiring immediately! Weekly pay! Apply to be a Delivery Driver for Red Fox Run Logistics today! Red Fox Run Logistics offers competitive compensation, benefits, a fun, fast-paced, and supportive company culture, and opportunities for growth. No delivery experience is required...