Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

Key Responsibilities & Tasks

The Global Account Executive Expert, commonly known as 'Global Account Director (GAD)' is the global account leader assigned to one Strategic Customer). The GAD drives total strategic customer engagement with the customer and is accountable for driving our customers’ cloud transformation journey, delivering differentiated customer experiences, relentless focus on value & business outcomes, and a long-term partnership for mutual growth throughout the Customer Value Journey.

The individual will lead and coordinate SAP's efforts across all lines of business and board areas --- orchestrating all SAP parties around a single, clearly articulated 3 to 5-year joint cloud transformation roadmap and account strategy. To drive toward success, the GAD ensures three critical elements are in place, customer jointly committed multi-year roadmap, an associated account strategy and annual plan, as well as effectively deploying and executing against the customer-SAP agreed governance model (including the assigned Executive Sponsor) as part of the Strategic Customer Engagement approach. He/she is ultimately measured by growth in overall revenues, protecting the revenue base, and increasing the NPS over time. The targets and priorities are set with the Regional SCP Head, that region's MU Head, and shared with the GM & Global SCP Head.

 

The Global Account Director:

• Orchestrates and leads the execution of the account strategy, incorporating Software, Cloud, Services, Support/Maintenance, Partners and Channels (including OEM).
• Ensures the alignment of SAP Virtual Account Team to deliver on Business Outcomes
• Cloud Transformation Journey; Creation and Execution of Cloud Transformation 3-5 Year Road Mapping
• Business Development through SAP relevance, executive messaging, shaping clients digital strategy
• Completes long-term business strategy planning and creates the SAP-enabling innovation agenda with the customer
• Uses his/her deep understanding of a customer's business not simply to serve them, but to teach them; to push their thinking and provide them with new and different ways to think about their business and how to compete
• Develops long term C-level relationships, creates and manages a strong joint SAP-customer governance model, and ensures that the SAP assigned executive sponsor is appropriately engaged
• Leads Integrated Account Planning and ensures that SAP footprint is expanded with involvement of all relevant LoB's and strategic engagement with SI partners
• Proactively identifies customer problems and proposes SAP solutions in addition to those already identified
• Influences and leads a virtual team of resources from various LoBs, functions and geographies.
• Drives revenue growth across all SAP LoBs throughout the customer lifecycle Creates barriers to entry for competitors, protecting SAP's customer base
• Drives adoption and protection of Premium Engagement services (MaxAttention ) and Cloudify services.
• Provides leadership around Value management and Value realization, enabling connection of Value Engineering methodologies and business transformation practices to (Business) Consulting delivery
• Bi-directional Collaboration with the customer; Institution of Strategic Customer Engagement Model. Driving bi-directional Strategic Road Maps

 

Experience & Language Requirements

• 10+ years of business experience in Sales or Consulting with complex business software / IT solutions
• 5+ years of deep industry/domain expertise
• 5+ years of Large Account Management experience / leading account teams
• 3+ years of People Management experience
• Strong knowledge of the complete SAP offering (including Services and Support)
• Several years as (Associate) Partner at System Integrator (e.g. AC) or
• Several years of Business Consulting Management or Value Engineering
• Experience with long term planning of resources, technology and account structure
• Exceptional communication skills.
• Business level English: Fluent
• Local language (Japanese): Fluent, Business Level
• Strategic thinker with a high degree of creativity and innovation

 

Education

Bachelor equivalent: yes

 

 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

 

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438842 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Job Tags

Similar Jobs