Job Description

House Person

We are currently recruiting for a House Person!   Reporting to the Executive Housekeeper, the primary responsibility of the House Person is to ensure that the cleanliness and the quality of the overall hotel meet the highest industry standards, thus providing our guests with an outstanding product to enjoy.  The focus is on providing hands-on, timely, and genuine guest service.  The House Person is responsible for ensuring public areas of the Hotel are cleaned and linens are restocked for fellow team members. 

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!)
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Executive Housekeeper, the House Person’s responsibilities include:

• Cleaning designated areas including, but not limited to, restrooms, public areas, offices, and banquet/meeting/conference rooms;
• Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, and shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays;
• Greet guests in a friendly manner;
• Report maintenance deficiencies and items in need of repair;
• Stock and maintain supply rooms, as needed;
• Perform deep cleaning tasks and special projects (for example mattress flipping, furniture moves, etc.), as needed;
• Deliver guest requests and assist in cleaning guest rooms, as needed;
• Cleaning of guestrooms (cleaning behind beds and armoires, washing walls, cleaning light shades.);
• Assisting room attendants by removing dirty linen and garbage from their carts;
• Assisting in robe and linen inventories;
• Other duties as assigned.

 Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift;
• Frequent lifting and carrying up to 30 lbs;
• Frequent kneeling, pushing, pulling, and lifting;
• Occasional ascending or descending ladders, stairs, and ramps.

What we are Looking for...

• Housekeeping experience is desirable but not required;
• Basic knowledge of cleaning and industrial equipment and cleaning materials desired but not required;
• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance;
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces;
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping;
• Stand, sit, kneel, or walk for an extended period across an entire work shift;
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination;
• Ability to work flexible shifts (mornings, afternoons, evenings, weekends, and holidays);
• Perform other reasonable job duties as requested by Supervisors.

The hotel building was designed by world renowned architect Moshe Safdie, the postmodern limestone building was completed in 2003 to match its surrounding theatre establishments. Pantages Hotel is a boutique hotel with intimate surroundings in the heart of Canada’s Downtown, just steps away from the best shopping, dining and entertainment the city has to offer. Situated in the heart of one of Toronto’s most vibrant neighborhoods, this hotel offers unique rooms with alternative layouts, and different amenities. Floor-to-ceiling windows make a memorable and effortless experience for our travellers. Additionally, Stages Restaurant & Lounge delivers Canadian inspired local flavors and dishes among with a hand-crafted cocktail that’s been expertly shaken.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

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