Job Description

Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!

Job Summary

The Human Resources Generalist will oversee the full spectrum of HR functions for our Toronto and Manitoba operations. This role is responsible for a broad range of HR functions including recruitment, employee relations, performance management, benefits administration, compliance, and HR policy implementation. The incumbent will play a key role in building an engaged, high-performing workforce while supporting leaders and employees across the business. The ideal candidate will be detail-oriented, approachable, and capable of handling sensitive information with confidentiality.

Key Responsibilities

• Lead all core HR activities including recruitment, compensation and benefits, performance management, employee relations, retention, and engagement for Mississauga and Manitoba operations.
• Partner with the Human Resources team to design and implement strategies that drive effectiveness, efficiency, and a positive employee experience across Canada.
• Maintain accurate and up-to-date employee records.
• Prepare HR reports and analytics as required by management.
• Oversee the employee lifecycle from new hires, onboarding, and terminations, while updating relevant documents and procedures such as RAIC, uniform, benefits, parking pass, payroll, etc.
• Foster productivity and commitment by cultivating a culture aligned with organizational goals and values.
• Manage WSIB/WCB claims and return-to-work processes.
• Serve as a primary point of contact for managers and employees, proactively building trusted relationships within your assigned teams.
• Advise and coach leaders on people-related matters to enable effective management and leadership practices.
• Conduct weekly lounge visits to strengthen connections with frontline teams and identify opportunities for support and development.
• Partner with the HR team to support and deliver company key initiatives such as performance review processes and employee development initiatives.
• Champion the organization’s culture by modelling core values, inspiring trust, and leading by example.
• Other related responsibilities and special or ad hoc projects, as assigned.

Qualifications Required

• Bachelor’s degree or college diploma in Human Resources Management or a related discipline
• 5+ years of HR generalist experience in a sizable, fast-paced organization; experience in hospitality or travel is an asset
• Strong knowledge of Ontario and Manitoba labour laws and compliance regulations
• Experience interpreting HR policies, procedures, and practices
• Ability to work independently in a fast-paced team environment while managing multiple priorities meeting tight deadlines
• Proactive, results-oriented mindset with a high level of accountability
• Excellent communication and presentation skills (verbal, written and interpersonal)
• Comfortable working in a fast-paced environment
• Positive "can do" attitude and adaptable to change
• Quick learner with critical thinking and attention to detail.
• Strong organization skills with the ability to prioritize and multitask
• Ability to work well with employees at all levels of the organization
• Confidentiality and integrity are a must
• Good problem-solving skill with team player’s attitude
• Strong aptitude for embracing new technology and MS Office (Word, Excel, and PowerPoint)
• Familiarity with ADP WFN, an asset
• Previous payroll processes experience, an asset.

Working Conditions

• Office environment with minimal exposure to adverse conditions.
• Weekly visits to lounges at within Mississauga airport
• Ability to travel to Manitoba as needed
• Monday-Friday, Hybrid 1 day home/week

Why Join Us?

At Plaza Premium Group, you’ll be part of a collaborative team that values innovation, excellence, and a shared commitment to delivering exceptional experiences. This is your chance to grow your career in an environment that celebrates your contributions and empowers you to thrive.

Ready to make your next career move?

Apply today and help us shape the future of our workplace.

Plaza Premium Group offers:

• Paid health benefits package
• Access to our Global lounges for you and your family
• Smart Traveler Loyalty Program Recognition

We strive to be inclusive of the diversity of our employees, invest in their development and foster a collaborative and respectful work environment where all employees feel like they belong and matter.

We are committed to employment equity and encourage applications from women, First Nations peoples, persons with disabilities and members of visible minorities. In accordance with AODA, applicants with disability requiring accommodation during the recruitment process are encouraged to make their needs known in advance.

Due to Canadian Immigration regulations, only applications from Canadian citizens or other individuals legally entitled to work in Canada will be considered.

We thank all applicants in advance for their interest, however only those being considered will be contacted.

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