Job Description

Job Summary:

We are seeking a skilled and motivated   ServiceNow Developer/Administrator   to join our IT team. The ideal candidate will be responsible for the design, development, and implementation of ServiceNow solutions to support business processes and IT service management. This role requires strong technical expertise, problem-solving skills, and the ability to work collaboratively across departments.

Key Responsibilities:

• Design and develop ServiceNow applications and modules based on business requirements.
• Customize ServiceNow workflows, forms, UI policies, business rules, and client scripts.
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs.
• Maintain and enhance existing ServiceNow modules including Incident, Problem, Change, Asset, CMDB, and Service Catalog.
• Perform regular platform upgrades and patching in accordance with ServiceNow best practices.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure platform security, performance, and scalability.
• Provide technical support and training to end-users and administrators.
• Create and maintain documentation for configurations, customizations, and procedures.

Qualifications:

• 3+ years of hands-on experience with ServiceNow development and administration.
• Strong understanding of ITIL processes and ServiceNow ITSM modules.
• Experience with scripting languages such as JavaScript, GlideScript, and HTML/CSS.
• Familiarity with ServiceNow integrations using REST/SOAP APIs.
• ServiceNow Certified System Administrator (CSA) or higher certification preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

Preferred Skills:

• Experience with ServiceNow HRSD, CSM, or ITOM modules.
• Knowledge of Agile/Scrum methodologies.
• Experience with performance tuning and troubleshooting.

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