Site Support Specialist Job at Hays, Waterloo, ON

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  • Hays
  • Waterloo, ON

Job Description

We are seeking a proactive and technically skilled Level 2 IT Support Specialist to provide comprehensive support to both onsite and virtual users. This role will serve as the primary point of contact for all Audio-Visual (AV) systems, including meeting rooms, auditorium setups, hallway displays, and other AV infrastructure. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a customer-first mindset.

Key Responsibilities

  • Provide Level 2 technical support to onsite and remote users, resolving hardware, software, and connectivity issues.
  • Manage and maintain AV equipment across meeting rooms, auditoriums, hallway TVs, and collaborative spaces.
  • Set up, test, and troubleshoot AV systems for meetings, presentations, and events.
  • Collaborate with vendors and internal teams to ensure AV systems are functioning optimally.
  • Monitor and respond to support tickets, ensuring timely resolution and user satisfaction.
  • Document technical issues, resolutions, and AV setup procedures for knowledge base and training purposes.
  • Assist with onboarding and offboarding processes, including device setup and configuration.
  • Support video conferencing platforms (e.g., Zoom, Teams, Webex) and ensure seamless user experience.
  • Participate in IT projects and initiatives related to AV upgrades, system integrations, and infrastructure improvements.
  • Maintain inventory of AV and IT equipment, ensuring proper asset tracking and lifecycle management.

Job Tags

Remote work,

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