Job Description
SITEC - UC Administrator - Cannon AFB/Hurlburt Field, FL at Appcast summary:
The UC Administrator supports USSOCOM’s Unified Communications systems, ensuring operational readiness and resolving communication issues across voice, video, and collaboration platforms. Responsibilities include network monitoring, user management, device administration, troubleshooting, and conducting training. The role requires maintaining security protocols and staying current with emerging UC technologies to support mission-critical communications in a 24/7 global environment.
Responsibilities Peraton requires Unified Communication Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM.
This position can be located at Cannon AFB, NM or Hurlburt Field, Fl.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
Unified Communications (UC) Administrator:
- Administers the operation of all SOCOM Unified Communications systems and services according to Government policies and procedures
- Diagnose and resolve Unified Communications related issues including performance, connectivity, call quality problems, dropped calls, video conferencing failures and other Unified Communications problems
- Provide Tier 2 or Tier 3 support to end-users and IT staff
- Administers Unified Communications security, antivirus, and spam control measures
- Uses a variety of tools to monitor and troubleshoot networks (Real-Time Monitoring Tool (RTMT), Command Prompt, Power Shell, and VQ Conference Manager)
- Works independently and provides administration of Unified Communications systems
- Creates monitoring reports and logs and ensures the functionality of Unified Communications systems
- Documents and maintains Unified Communications topologies
- Completes ticket request, works to resolve incidents, and escalates to engineering team when required
- Add Office 365 users and assign licenses (manually or by using automated tools such as PowerShell scripts)
- Monitor Office 365 and Cisco Jabber usage and troubleshoot issues that arise. This can involve monitoring service health, analyzing usage reports, and responding to user feedback and support requests
- Stay up to date with Office 365 and Cisco Jabber updates and new features and evaluate how they may impact USSOCOM.
- Add and manage users: to Cisco Jabber and manage their access and settings, such as creating user accounts, assigning roles, and configuring user settings
- Configure chat and calling features for Cisco Jabber to meet USSOCOM's needs. This involves setting up chat rooms, configuring audio and video settings, and setting up call forwarding and voicemail
- Manage Cisco Jabber Persistent Chat (PChat) Spaces to enable multiuser collaboration and communication. This involves creating one of two types of chat spaces as requested:
- Public Space: This space is open to all Jabber users and allows users to join at will
- Private Space: This allows for specified Moderators to control access to the space and add authorized users
- Administration of Voice and Video endpoints
- Add and configure new devices
- Update or remove devices as necessary
- Administration of IP telephony systems including VoIP phones, voicemail systems, call groups
- Administration of Cisco VCS, Expressway-C, Expressway-E as necessary to manage Voice and Video traffic
- Perform daily system performance checks and report readiness status
- Create training documentation and conduct training sessions for staff and users
- Stay current with Unified Communications technologies and industry standards
Qualifications Required Qualifications: - Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA, 6 years with MS/MA
- DoD M IAT AND
- Active CCNA certification
- DoD SECRET to start with the ability to upgrade to TS/SCI clearance
Desired Qualifications: #SITEC2025
Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Keywords:
Unified Communications, Network Operations, Cisco Jabber, Office 365 administration, VoIP management, Troubleshooting, Real-Time Monitoring, IT Security, Telephony Systems, User Support
Job Tags
Contract work, Work at office, Shift work,