Job Description

Appealing Point

• Be part of global IT initiatives! Collaborate with regional/global teams to resolve infrastructure challenges and drive standardization.
• Utilize and grow your diverse IT skills! Work across networks, operating systems, collaboration tools, and more.
• Bridge the gap between business and IT! Build strong relationships with users and lead local support operations with impact.

Annual Salary: 8 million yen and above

Responsibilities:

• Acts as a liaison with the Regional Infrastructure Manager in order to escalate and resolve subsidiary and business issues and requirements and ensure business critical infrastructure issues are resolved in the appropriate manner
• Provide local coordination and planning for infrastructure grid projects
• Ensure alignment with GIT standards, policies and procedures
• Coordinate and manage with relevant people any system performance and reliability issues
• Ensure audit compliance
• Perform IT related administration activities and ensure 100% compliance with maintenance policies and security requirements at all times (by diligently executing the ISM checklist activities)
• Keep all relevant sakeholders (business and GIT) fully informed on plans, progress, issues and risks
• Promote teamwork in both the local and global organization
• Manage PC and IT equipment procurement, replacement and maintenance, including asset tracking, leasing and budget aspects. Manage relationships with external vendors where appropriate.
• Review support issues and provide second level site support as required (eg Active Directory, LAN/WAN communications, software deployments, email and collaboration tools)
• Build and maintain an effective relationship with the business users

Required Competencies:

• Business Partnership/relationship management
  • Establishes trust and credibility by engaging in open and candid communication with the business partners
  • Able to influence partners’ expectations and decisions
  • Tailors technical language to the level of technical understanding of the user
• Planning/Priority Setting
  • Sets realistic milestones and actionable plans to support successful project achievement
  • Monitors progress and adapts plans according to changes in circumstances
  • Anticipates and removes potential roadblocks and develops contingency plans when needed; proactive
• Teamwork and Collaboration
  • Works effectively with people in other departments, functions and regions
  • Willing and capable to lead standardization across subsidiaries in the region
  • Ability to work effectively as a member of a local, regional or global team
• Technical Expertise
  • Competent skill level in implementing and supporting the following technologies
  • LAN/WAN
  • Windows OS, Mac OS, iOS, Android
  • VOIP
  • Google G-suite
  • Printers
• Knowledge Sharing and Acquisition
  • Seeks out learning opportunities
  • Willingly transfers technical, business and general knowledge and expertise to others
• Maintaining Standards and Compliance
  • Champions GIT standards with internal and external business partners

Job Qualifications:

• Bachelor's degree (preferred majors in Computer Science, Information Technology, Mathematics, Engineering or Business) OR equivalent related work experience.
• Minimum of two years of experience working in an IT support environment. (preferably multinational environment)
• Business level verbal and written proficiency in both English and Japanese

Languages: Business level japanese(JLPT N2) and business level english 

Company Description

It started as TopGrade Japan in 2011. Due to company growth, TopGrade Japan changed its name in 2014, Today it has offices globally in Japan, Singapore, Hong Kong, and Myanmar recruiting and consulting for global talents across regions.

Job Tags

Similar Jobs