Job Description

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

At Booking.com, we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. We are seeking a full time  Outbound Executive  to join our lovely Tokyo office.

Partner Services engages with existing and future partners to make them successful on Booking.com. We want to provide our guests with the widest choice of accommodations at the best prices and to achieve that, we focus on partner growth in volume and business value.

The Outbound Team is responsible for adding support towards our Partner as well as will develop new partners base from new Regional Outbound Sites. The regional sites will make partners aware of opportunities and support promotional campaigns. Within the team, we are looking for an Outbound Executive.

As an Outbound Executive you will be part of the Outbound Team, and you will be in charge of proactively contact new partners or leads. Working in our dynamic, cheerful and international work environment .

Key Job Responsibilities and Duties: 

• New partnership support; and support registration through phone calls
• Proactively contact new/potential accommodation partners to encourage completion of their online registration;
• Offer support to finish onboarding, instruct and educate on tools, provide information & support;
• Delivering training by phone to new properties on how to use the Booking.com extranet, and rates & availability system;
• Contact partners to make them aware of business and growth opportunities to drive and improve value;
• Always assuring a high level of customer service, being efficient and professional.
• Confident communication over the phone and via email;
• Actively participate with various projects &; initiatives within your team;
• Collaborate with your team and Booking.com teams globally for continuous improvement.
• Outbound activities will include calling on specific opportunities, e.g. availability, support to reduce churn, support promotional campaigns and programs, support roll out services/products (e.g. Booking Suite), etc.

Qualifications & Skills:

• The role requires specialized knowledge (learned on the job or from previous experience).
• Commercial awareness, drive and understanding of key performance drivers for partners on Booking.com.
• Tourism or hotel background and/or education preferred.
• Solution-oriented and results-driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Good computer skills and quick learning of new tools and systems.
• Great telephone communication and promotional skills
• The role requires basic/ mid-level negotiation (convince others to reach agreement).
• An eye for accuracy and the ability to be detailed.
• Language: English and Japanese; written and verbal

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Diversity, Equity and Inclusion (DEI) at Booking.com: 

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

• Let’s go places together: How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

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